How to Prepare for Your Cleaning Appointment
At The Cleaning Army Ltd., we want every cleaning visit to be as efficient and stress-free as possible. A little preparation beforehand helps our team focus on what we do best—delivering an exceptional clean for your home.
Here are a few simple ways you can help us make the most of your scheduled appointment.
1. Please Remember That Arrival Times Are Approximate
Our cleaning teams travel between homes throughout the day, and factors such as traffic, weather, and the condition of previous jobs can affect arrival times.
We don't want you waiting around for us. If you need to be out during your scheduled cleaning, please provide entry instructions in advance by text or email. This may include:
A garage door code
A lockbox code
A hidden key location
Instructions for a concierge or building manager
Rest assured that our team will always secure your home and lock up behind us when we leave.
2. Tidy Away Clutter Before We Arrive
Our service focuses on cleaning, sanitizing, and maintaining your home—not organizing personal belongings.
Putting away clothing, toys, paperwork, dishes, and other clutter allows our team to access surfaces more easily and spend their time cleaning rather than tidying. This helps us work more efficiently and ensures you receive the maximum value from your appointment.
3. Ensure We Have Access to All Areas You'd Like Cleaned
We work in teams of three and follow a carefully planned cleaning system. Each team member is responsible for specific tasks and areas of the home.
To complete your clean efficiently, please ensure that any rooms you would like serviced are accessible when we arrive. If a room is locked or unavailable during the visit, we may not be able to return to it later without disrupting our workflow.
4. Consider Stepping Out While We Work
You are always welcome to remain at home during your cleaning appointment. However, many clients find that leaving the house for a few hours allows our team to work more efficiently and minimizes disruption to your day.
Whether you run errands, visit friends, or enjoy a coffee break, you'll return to a freshly cleaned home without having to navigate around our equipment and supplies.
5. Keep Pets Safe and Secure
We love meeting our clients' pets, but their safety is important to us.
Because our team needs to bring equipment and supplies in and out of your home, doors may remain open periodically during arrival and departure. If you have a pet who is curious, nervous around strangers, or known to make escape attempts, please ensure they are safely secured before we arrive.
6. Let Us Know About Special Requests
If there are specific areas that need extra attention or items that require special care, please let us know before your appointment. Clear communication helps us meet your expectations and address your priorities.
7. Provide Parking Information
If parking is limited, please let us know where our team can park before arriving. This helps avoid delays and allows us to unload equipment quickly and safely.
8. Inform Us of Any Safety Concerns
Please notify us of anything that may affect the safety of our team, including:
Ongoing renovations
Broken fixtures or appliances
Alarm systems
Areas that should not be entered
Recent pest treatments
We're Looking Forward to Cleaning Your Home
A little preparation goes a long way toward ensuring a smooth, efficient, and successful cleaning appointment. Thank you for helping us provide the best possible service.
If you have any questions before your scheduled visit, please don't hesitate to contact us. We're always happy to help.
